terms of service

1. This agreement

These terms form a binding contract between you and Network Zero, established in India, referred to here as we, us or Network Zero. They govern your access to and use of eigen.video, the eigenvideo application and everything we make available through them, referred to as the Service.

By creating an account, or by using the Service at all, you accept these terms, together with our acceptable use policy, our copyright policy and our privacy notice, each incorporated by reference. If you do not accept them, do not use the Service. If you are accepting on behalf of a company, you confirm you are authorised to bind it, and you and it are jointly bound.

2. Definitions

Your Content

Any file, text, image, audio or video you upload, submit or otherwise make available to the Service, and anything the Service produces from it.

Output

The result the Service returns when a tool runs on Your Content.

Plan

The free or paid tier your account is on, and the limits attached to it.

Third Party Service

Any service listed in the privacy notice that processes data on our behalf.

3. Eligibility

You must be at least 18 years old to hold an account in your own name, or at least 13 with the consent of a parent or guardian who accepts these terms on your behalf and remains responsible for your use. You must not be barred from receiving the Service under the law of India, and you must not be located in, or ordinarily resident in, a country subject to a comprehensive trade embargo, nor appear on any applicable sanctions or restricted party list.

4. Your account

You are responsible for everything done through your account and for keeping your credentials confidential. Tell us at saad@networkzero.tech as soon as you suspect unauthorised access. Accounts are personal to the individual or entity that opened them and may not be shared, resold or transferred without our written agreement. Register with an address that reaches you, because notices sent to it are treated as received.

5. The Service, and changes to it

We grant you a limited, revocable, non-exclusive, non-transferable and non-sublicensable right to access and use the Service for its intended purpose, subject to these terms and to your Plan.

We develop the Service continuously. We may add, alter, restrict or withdraw any feature, tool, format, limit or integration at any time. Where a change materially reduces functionality you are paying for, we will give you at least thirty days notice by email and you may cancel and receive a pro rata refund of the unused part of your current term. Free plan features may change without notice.

6. Your Content stays yours

You retain all right, title and interest in Your Content. We claim no ownership of it and acquire none by processing it. As between you and us, Output belongs to you to the extent it is capable of ownership, and you are responsible for satisfying yourself that using it is lawful in your case.

To operate the Service you grant us a worldwide, non-exclusive, royalty free, fully paid licence to host, store, copy, transmit, transcode, reformat, analyse, display and otherwise process Your Content, and to permit our Third Party Services to do the same, solely for the purpose of providing the Service to you, keeping it secure, and complying with law. This licence exists only so that the software can do what you have asked it to do, ends when you delete the relevant content or close your account, and does not permit us to publish, distribute, sell or train models on Your Content.

7. What you promise about Your Content

You represent and warrant, each time you upload anything, that:

• you own Your Content or hold every licence, right, consent and permission necessary to upload it and to have it processed as you intend;
• every identifiable person appearing or speaking in Your Content has consented to that use, including to any synthesis, dubbing, cloning or alteration of their face or voice that the tool you have chosen performs;
• Your Content and your use of the Output do not infringe any copyright, trade mark, design right, patent, trade secret, right of privacy, right of publicity, moral right or other right of any person;
• Your Content is not unlawful in your jurisdiction or in India, and does not breach the acceptable use policy; and
• you will not use the Service, or the Output, to deceive, defraud, harass, defame or impersonate anyone.

We do not pre-screen Your Content and are under no obligation to. We may, without being obliged to, review, refuse, remove or disable access to anything we reasonably believe breaches these terms or the law, and we may preserve and disclose it where required to do so.

8. Artificial intelligence and generated material

Several tools rely on machine learning models, some of them operated by the Third Party Services named in the privacy notice. Output produced by those models can be inaccurate, incomplete, unsuitable or offensive, and can resemble material produced for another user. It is generated automatically, without human review, and is not advice of any kind.

You are responsible for reviewing Output before you publish or rely on it, and for disclosing that material is synthetic wherever the law or a platform requires you to. Nothing in these terms is a representation that Output is original, that it is free of third party rights, or that it can be protected by copyright in your jurisdiction.

9. Acceptable use

Your use of the Service is subject to the acceptable use policy, which forms part of these terms. Breaching it is a material breach of this agreement.

10. Plans, fees and renewal

Free plan

Offered as it stands, with limits we may change. We may withdraw it entirely on thirty days notice.

Paid plans

Charged in advance for each billing period and renew automatically at the then current price until cancelled. Fees are stated exclusive of tax, and you are responsible for any tax, duty or levy that applies to you, other than tax on our income.

Cancelling

Cancel at any time from your account settings or by writing to saad@networkzero.tech. Cancellation takes effect at the end of the current period. You keep access until then.

Refunds

Fees already paid are non-refundable except where these terms say otherwise or where the law of your country of residence gives you a right to a refund that cannot be excluded.

Price changes

We will give at least thirty days notice by email before a price change affects your renewal. Continuing after it takes effect is acceptance. If you would rather not, cancel before the renewal date.

Failed payment

If a payment fails we may suspend the paid features until it succeeds. Content beyond the free plan limits may be deleted after thirty days of non-payment, following a warning.

11. Our intellectual property

The Service, including its software, interface, design system, documentation and the eigenvideo and Network Zero names and logos, belongs to us and our licensors. Nothing in these terms transfers any of it to you. You must not copy, modify, decompile, reverse engineer, scrape, frame, resell or create derivative works from any part of the Service, nor remove any proprietary notice, except to the extent the law expressly permits despite this clause.

12. Feedback

If you send us a suggestion, idea or report about the Service, we may use it without restriction and without owing you anything. You grant us a perpetual, irrevocable, worldwide, royalty free licence to do so. Do not send us anything you consider confidential.

13. Suspension and termination

You may close your account at any time. We may suspend or terminate your access, with immediate effect where the circumstances require it, if you materially breach these terms or the acceptable use policy, if we are required to by law or by a court, if your use exposes us or another user to liability or to a security risk, or if you fail to pay. Where we can lawfully do so, we will tell you the reason and give you a reasonable opportunity to retrieve Your Content.

On termination the licence in section 5 ends immediately, Your Content is deleted in accordance with the retention periods in the privacy notice, and sections 6, 7, 11, 12, 14, 15, 16, 18 and 19 survive.

14. Disclaimers

We do not warrant that the Service will be uninterrupted, timely, secure or error free, that any job will complete, that any Output will meet your requirements, or that defects will be corrected. Processing can fail and rendered files can be lost. Keep your own copy of anything you cannot afford to lose, because the Service is a workshop and not an archive of record.

15. Limitation of liability

Our total aggregate liability arising out of or in connection with this agreement, whether in contract, tort including negligence, breach of statutory duty or otherwise, is limited to the greater of the total fees you paid us in the twelve months immediately before the event giving rise to the claim, or one hundred United States dollars.

Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot lawfully be excluded or limited. If you deal as a consumer, your statutory rights are unaffected and the limits above apply only to the extent the law allows.

16. Indemnity

You will indemnify and hold harmless Network Zero, its officers, employees and contractors, against any claim, demand, proceeding, loss, liability, damage, cost or expense, including reasonable legal fees, arising out of or connected with Your Content, your use of the Output, your breach of these terms or of the acceptable use policy, or your violation of any law or of any right of a third party. We will notify you of any such claim, and you may not settle it in a way that imposes any obligation or admission on us without our written consent.

17. Copyright complaints

We respond to notices of claimed infringement and terminate repeat infringers. The procedure, and the information a notice must contain, is set out in the copyright policy.

18. Force majeure

Neither party is liable for a failure or delay caused by anything beyond its reasonable control, including act of God, flood, fire, epidemic, war, civil unrest, act of terrorism, strike, act of government, failure of a telecommunications or hosting provider, power failure, or malicious attack on infrastructure.

19. Governing law and disputes

This agreement and any dispute arising out of it, including a non contractual one, is governed by the law of India, and the courts of India have exclusive jurisdiction, save that if you are a consumer resident elsewhere you keep the benefit of any mandatory protection and any right to bring proceedings in the courts of your own country.

Before starting proceedings, please write to saad@networkzero.tech and give us thirty days to resolve the matter. Most disputes end there.

20. General

Changes

We may amend these terms. The date at the head of the page changes when we do, and we will email you at least thirty days before a material change takes effect. Continuing to use the Service after that is acceptance. If you do not accept, close your account before the date given.

Assignment

You may not assign or transfer this agreement without our written consent. We may assign it to an affiliate or in connection with a merger, acquisition or sale of assets, on notice to you.

Severability

If any provision is held unenforceable, it is severed to the minimum extent necessary and the rest continues in force.

No waiver

A failure to enforce a provision is not a waiver of it.

Entire agreement

These terms, with the documents they incorporate, are the entire agreement between us about the Service and replace anything said or written beforehand, save that nothing excludes liability for fraudulent misrepresentation.

No partnership

Nothing here creates a partnership, joint venture, agency or employment relationship between us.

Notices

We give notice by email to the address on your account or by posting in the Service. You give notice to saad@networkzero.tech.

Language

These terms are written in English, and the English version prevails over any translation.

21. Contact

Network Zero. Write to saad@networkzero.tech.